Website Builder Maintenance
First reported on Thursday July 09, 2026 at 8:00 AM
THIS IS A SCHEDULED EVENT Jul 9, 08:00 - 12:00 BST Jul 8, 10:50 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Cloud Server Host Node Failure
First reported on Wednesday July 08, 2026 at 10:26 AM
Jul 8, 10:26 BST
Resolved - The issue has been resolved. Jul 7, 10:36 BST
Update - We are still working on resolving the technical issue. Thank you for your patience. Jul 6, 17:00 BST
Update - We have eliminated the disruption for almost everyone affected. Jul 6, 13:47 BST
Update - We are continuing to work on a fix for this issue. Jul 6, 13:28 BST
Identified - We are currently investigating instances of performance degradation in job processing which is affecting Virtual Private Servers (VPS) and CloudNX servers on our platform. Our engineers are currently working on resolving this issue as a top priority.
AI Receptionist Settings Temporarily Unavailable
First reported on Tuesday July 07, 2026 at 10:11 PM
Jul 7, 22:11 BST
Resolved - This incident has been resolved. Jul 7, 13:06 BST
Update - We are continuing to investigate this issue. Jul 7, 12:59 BST
Investigating - Access to configure AI Receptionist in the Control Panel may be temporarily unavailable. The AI Receptionist service itself will continue to work as normal.
Support Hotline cannot be reached
First reported on Tuesday July 07, 2026 at 10:29 AM
Jul 7, 10:29 BST
Resolved - The issue has been resolved. Our apologies for the inconvenience caused. Jul 7, 09:42 BST
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use 01452 947421.
We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
Sending email to Microsoft-hosted email addresses may not be possible
First reported on Monday July 06, 2026 at 1:17 PM
Jul 6, 13:17 BST
Resolved - This incident has been resolved. Jul 6, 11:51 BST
Monitoring - We have eliminated the disruption for almost everyone affected. Jul 3, 08:10 BST
Update - Microsoft has confirmed mitigations on their side, but we're still seeing blocks. These happen when Microsoft detects traffic it considers higher than expected and applies restrictions outside of our control. Our engineering team is actively working to optimise mail flows and reduce the chance of these blocks. We're in regular contact with Microsoft to push for a lasting fix, and this remains a top priority. Jul 2, 14:43 BST
Identified - We have found the cause for the disruption and are working on resolving it. Jul 2, 07:41 BST
Update - We are still working on resolving this issue. Our apologies for the inconvenience caused. Jun 30, 18:09 BST
Monitoring - The affected IP address has been unblocked. Now that service has been restored and the IP address's reputation is being re-established, it may take up to 24–48 hours for the change to fully propagate across our systems. During this time, some email sending limits may still remain in effect. Thank you for your patience and understanding. Jun 30, 14:04 BST
Update - We have eliminated the disruption for some of those affected. Jun 30, 11:51 BST
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
We are in contact with Microsoft to request de-listing.
Please accept our apologies for any inconvenience you may be experiencing.