Website Builder Maintenance
First reported on Thursday November 27, 2025 at 12:00 PM
Nov 27, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 27, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 16:06 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Service Outage - Customer Support Phone Lines Unavailable
First reported on Wednesday November 26, 2025 at 2:33 PM
Nov 26, 14:33 GMT
Resolved - The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
Nov 26, 14:18 GMT
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use numbers 01452 947424 (for sales) and 01452 947421 (for support).
We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
You may also contact our support team via e-mail or chat.
Brief outage to some Cluster Hosting for operating system updates
First reported on Tuesday November 25, 2025 at 10:30 PM
Nov 25, 22:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 25, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:07 GMT
Scheduled - Six of our Cluster Hosting servers will experience a brief outage tonight. This is not expected to be more than a couple of minutes in each case. The outage is required to support operating system updates.
Website Builder Maintenance
First reported on Thursday November 13, 2025 at 12:00 PM
Nov 13, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:57 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Outage - Microsoft Exchange Platform
First reported on Wednesday November 12, 2025 at 11:15 AM
Nov 12, 11:15 GMT
Resolved - This incident has been resolved.
Nov 12, 10:32 GMT
Identified - We are investigating login issues affecting our hosted Microsoft Exchange platform. Customers attempting to log in using the URL https://webmail.livemail.co.uk/ will receive an error. Our Exchange administrators are working to resolve this critical incident now. For the meantime, you may use this URL https://exchange.livemail.co.uk/ on accessing your Microsoft Exchange emails.