Sending email to Microsoft-hosted email addresses may not be possible
First reported on Wednesday January 07, 2026 at 11:47 AM
Jan 7, 11:47 GMT
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
We are in contact with Microsoft to request de-listing.
Please accept our apologies for any inconvenience you may be experiencing.
Provisioing of new VPS delayed
First reported on Monday December 22, 2025 at 10:14 AM
Dec 22, 10:14 GMT
Resolved - This incident has been resolved.
Dec 21, 21:56 GMT
Investigating - Customers attempting to add new VPS servers may find that they are not being provisioned after their order has been processed. They will just see a message saying that the Virtual Private Server admin panel is being set up.
Our developers are working to resolve this issue.
Existing servers are not affected.
Service Outage - Website Builder Unavailable
First reported on Tuesday December 16, 2025 at 6:16 PM
Dec 16, 18:16 GMT
Resolved - This incident has been resolved.
Dec 16, 17:19 GMT
Identified - Our Website Builder platform is currently unavailable. Customers may not be able to log in to the editor or make changes, and the publishing function is offline. We are investigating the cause of this outage.
Some email logins failing
First reported on Sunday December 14, 2025 at 9:53 AM
Dec 14, 09:53 GMT
Resolved - Webmail logins should now be working for all customers.
Dec 14, 08:21 GMT
Investigating - Webmail logins are failing for some mailboxes, giving an error "LGI-0003".
Our engineers are working to resolve this.
Outage - Microsoft Exchange Platform
First reported on Wednesday December 10, 2025 at 4:34 PM
Dec 10, 16:34 GMT
Resolved - This incident has been resolved.
Dec 10, 16:20 GMT
Update - We have eliminated the disruption for almost everyone affected.
Dec 10, 16:03 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Dec 10, 15:15 GMT
Identified - We are investigating an outage impacting our hosted Microsoft Exchange platform. Some customers may not be able to send or receive email or access Outlook Web Access (OWA). Our Exchange administrators are working to resolve this incident now.