Service Outage - Website Builder Unavailable
First reported on Tuesday December 16, 2025 at 6:16 PM
Dec 16, 18:16 GMT
Resolved - This incident has been resolved.
Dec 16, 17:19 GMT
Identified - Our Website Builder platform is currently unavailable. Customers may not be able to log in to the editor or make changes, and the publishing function is offline. We are investigating the cause of this outage.
Some email logins failing
First reported on Sunday December 14, 2025 at 9:53 AM
Dec 14, 09:53 GMT
Resolved - Webmail logins should now be working for all customers.
Dec 14, 08:21 GMT
Investigating - Webmail logins are failing for some mailboxes, giving an error "LGI-0003".
Our engineers are working to resolve this.
Outage - Microsoft Exchange Platform
First reported on Wednesday December 10, 2025 at 4:34 PM
Dec 10, 16:34 GMT
Resolved - This incident has been resolved.
Dec 10, 16:20 GMT
Update - We have eliminated the disruption for almost everyone affected.
Dec 10, 16:03 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Dec 10, 15:15 GMT
Identified - We are investigating an outage impacting our hosted Microsoft Exchange platform. Some customers may not be able to send or receive email or access Outlook Web Access (OWA). Our Exchange administrators are working to resolve this incident now.
Chat Availability
First reported on Wednesday December 10, 2025 at 4:00 PM
Dec 10, 16:00 GMT
Resolved - This incident has been resolved.
Dec 10, 15:07 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.
Chat Availability
First reported on Wednesday December 10, 2025 at 2:30 PM
Dec 10, 14:30 GMT
Resolved - This incident has been resolved.
Dec 10, 14:19 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.