Systems Status

Website Builder Maintenance

First reported on Thursday July 23, 2026 at 8:00 AM

THIS IS A SCHEDULED EVENT Jul 23, 08:00 - 12:00 BST Jul 22, 11:28 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Important: Wordpress security vulnerability

First reported on Tuesday July 21, 2026 at 1:31 PM

Jul 21, 13:31 BST
Update - We are continuing to monitor for any further issues. Jul 20, 19:12 BST
Update - We are continuing to monitor for any further issues. Jul 20, 18:37 BST
Monitoring - On July 17, the "wp2shell" security vulnerability became known in the popular CMS WordPress. This vulnerability potentially allows attackers to inject malicious code into affected web spaces.

WordPress versions 6.8 and newer are affected. The WordPress team has released new packages—versions 6.8.6, 6.9.5, 7.0.2, and 7.1 beta 2—in which the security vulnerability has been fixed.

Customers using Managed WordPress do not need to take any action. We are applying the necessary patches automatically.
We strongly recommend that all users running a self-hosted WordPress on their web space update their installation to a current version.

Further information regarding the security vulnerability can be found at https://www.bleepingcomputer.com/news/security/wordpress-core-wp2shell-rce-flaws-get-public-exploits-patch-now/

Some websites may be inaccessible

First reported on Friday July 17, 2026 at 7:35 PM

Jul 17, 19:35 BST
Resolved - The issue has been resolved. Jul 17, 17:23 BST
Identified - Some customers may be experiencing issues accessing their websites.

Control Panel is unavailable

First reported on Tuesday July 14, 2026 at 11:20 AM

Jul 14, 11:20 BST
Resolved - The issue has been resolved. Jul 14, 11:09 BST
Investigating - During this time, configurations in some areas of your control panel may be unavailable.

Critical - Outbound Mail (SMTP) Service Unavailable

First reported on Friday July 10, 2026 at 6:41 PM

Jul 10, 18:41 BST
Resolved - The systems are stable and all services are functioning normally again. Jul 10, 17:50 BST
Update - We are continuing to work on restoring these features (services). Jul 10, 13:57 BST
Update - We are still working on resolving the technical issue. Jul 10, 11:59 BST
Update - We are continuing to work on a fix for this issue. Jul 10, 11:59 BST
Update - We are continuing to work on a fix for this issue. Jul 10, 11:58 BST
Update - We are continuing to work on a fix for this issue. Jul 10, 10:59 BST
Update - Our team is continuing to work on this issue. Thank you for your patience. Jul 10, 09:03 BST
Identified - We are aware of a critical issue affecting email services. Some customers may be unable to send outbound email via our SMTP servers, with messages remaining in the Outbox and failing to send. In addition, customers may also experience delays or issues receiving incoming emails. This is a top priority for our engineering team.

Due to a technical disruption, some customers may experience intermittent errors in Webmail. We understand the importance of our Webmail services and apologize for any inconvenience this may cause.

Potential Causes: All SMTP relay servers are offline; the authentication service for SMTP has failed; a core network device for outbound traffic is down.