Outage - Microsoft Exchange Platform
First reported on Wednesday December 10, 2025 at 4:34 PM
Dec 10, 16:34 GMT
Resolved - This incident has been resolved.
Dec 10, 16:20 GMT
Update - We have eliminated the disruption for almost everyone affected.
Dec 10, 16:03 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Dec 10, 15:15 GMT
Identified - We are investigating an outage impacting our hosted Microsoft Exchange platform. Some customers may not be able to send or receive email or access Outlook Web Access (OWA). Our Exchange administrators are working to resolve this incident now.
Chat Availability
First reported on Wednesday December 10, 2025 at 4:00 PM
Dec 10, 16:00 GMT
Resolved - This incident has been resolved.
Dec 10, 15:07 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.
Chat Availability
First reported on Wednesday December 10, 2025 at 2:30 PM
Dec 10, 14:30 GMT
Resolved - This incident has been resolved.
Dec 10, 14:19 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on getting this contact option available again as soon as possible. We apologise for any inconvenience.
Chat availability
First reported on Tuesday December 09, 2025 at 12:50 PM
Dec 9, 12:50 GMT
Resolved - This incident has been resolved.
Dec 9, 12:03 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.”
We are working on making this contact method available again as soon as possible. We apologise for any inconvenience.
Service Outage - Support Ticket System Offline
First reported on Monday December 08, 2025 at 3:20 PM
Dec 8, 15:20 GMT
Resolved - The issue has been resolved.
Dec 8, 14:01 GMT
Identified - Our email support ticket system is currently down. The ticket portal & chat support are inaccessible. For urgent issues, please call our support line. We are working to restore this service.