Systems Status


Active - MySQL Database connections failing for three database server IPs

Last updated on Saturday March 02, 2024 at 1:10 PM

Mar 2, 13:10 GMT
Monitoring - We have now found that there are three affected IPs. We do not expect to find any others now. Each of these has an alternate IP address which can be used.
Affected IP Alternate
88.208.234.52 213.171.200.13
79.99.43.20 213.171.200.13
217.174.253.163 213.171.200.19

These IPs can now be used through phpMyAdmin as well.
We do intend to make access available again via the original IPs, but that is unlikely to be before Monday.
Mar 2, 11:03 GMT
Update - We have discovered that a second IP address is also affected: 79.99.43.20
The same alternate IP address will work with that.
Engineers are currently working on the issue to get normal network access restored.
Mar 2, 09:39 GMT
Identified - Customers with MySQL Databases using the IP 88.208.234.52 may be getting database connection errors. This is due to a network problem.
Web sites will be able to connect using an alternate IP address: 213.171.200.13.
This will not work with our phpMyAdmin but will work with tools such as MySQL Workbench.
We are working to get the normal IP address working correctly but this may take a little while.

Resolved - Clustered Sites SSL issue

Last updated on Friday March 01, 2024 at 7:28 PM

Mar 1, 19:28 GMT
Resolved - This incident has been resolved.
Mar 1, 19:00 GMT
Investigating - A small number of sites on clustered hosting are currently experiencing errors with their SSL certificate. We are working to resolve this as soon as possible.

Resolved - Shared Cluster Hosting Issues

Last updated on Thursday February 29, 2024 at 1:26 PM

Feb 29, 13:26 GMT
Resolved - Our engineers have implemented a fix for this issue and have monitored the platform overnight.

Affected sites are now performing as expected and no longer receiving errors on load. Our engineers will continue to monitor the platform
Feb 28, 17:28 GMT
Investigating - Our engineers are currently investigating an issue affecting a small number sites on our shared cluster hosting platform.

Affected sites will see degraded performance and intermittent errors on page load. We will provide further information as it becomes available.

Resolved - Legacy Windows servers offline

Last updated on Monday February 26, 2024 at 2:02 PM

Feb 26, 14:02 GMT
Resolved - This incident has been resolved.
Feb 26, 06:07 GMT
Identified - The remaining servers, winweb23 and winweb53 will unfortunately remain offline for some time yet. We're taking steps to ensure the integrity of the websites' data which is a lengthy process.
Feb 25, 23:24 GMT
Update - Most of the servers are now back online. Two webservers remain offline while we continue to work on them.
Feb 25, 22:46 GMT
Investigating - Several of our Windows webservers are currently offline. Sites on these servers will be giving a 504 timeout error.
We are currently working on this issue and hope to have it resolved soon.