Systems Status

Resolved - Connectivity issues in email clients

Last updated on Thursday November 23, 2023 at 1:57 PM

Nov 23, 13:57 GMT
Resolved - This incident has been resolved.
Nov 23, 13:06 GMT
Monitoring - Our engineers have taken action to resolve the issue and will continue to monitor the platform.
Nov 23, 11:55 GMT
Investigating - A number of customers are experiencing issues connecting to their mailbox in email clients such as outlook. The issue may cause the software to repeatedly prompt for your credentials or serve a generic error message.

Our engineers have been made aware of the issue and are now investigating.

The webmail facility is still working for all customers who have reported issues and can be used in the interim: